Refund Policy

Overview

At Sambecky1, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines the conditions and process for returns and refunds.

Return Eligibility

Items are eligible for return within 7 days of delivery if they meet the following conditions:

• Item is unused and in original condition
• Item is in original packaging with all tags attached
• Item has proof of purchase (receipt or order confirmation)
• Item is not marked as non-returnable

Non-Returnable Items

The following items cannot be returned or exchanged:

How to Request a Return

Follow these steps to initiate a return:

1. Log in to your account and go to "My Orders"
2. Select the order containing the item(s) you wish to return
3. Click "Request Return" and select the reason for return
4. Upload photos of the item if applicable
5. Submit your request and wait for approval
6. Once approved, you'll receive return shipping instructions

Refund Process

Once we receive and inspect your returned item, we'll process your refund:

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a free return pickup and provide a full refund including shipping costs, or send a replacement at no additional charge.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

Return Shipping

Standard Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Defective/Wrong Items: We will provide a prepaid return label or arrange for free pickup.

Contact Us

If you have questions about returns or refunds, our customer support team is here to help: